How can we help?
Get answers to common questions or reach out to us directly.
Frequently Asked Questions
How do I scan something?
Open the app and tap the camera icon to take a photo, or tap the gallery icon to choose an existing photo. PrepScanner will identify what's in the image and give you detailed information about it.
How accurate is the AI identification?
PrepScanner uses advanced AI to identify plants, animals, fungi, and objects. Accuracy is high for common species in clear photos, but results can vary for rare species, poor lighting, or unclear images. Always use your own judgment — never eat or handle something based solely on an AI identification.
What is PrepScanner Pro?
PrepScanner Pro unlocks unlimited scans and full access to the AI chat feature. Free accounts are limited to a set number of scans per month. You can upgrade from the Account tab inside the app.
How do I cancel my subscription?
You can cancel your subscription at any time from your device's subscription settings. On iPhone, go to Settings → your name → Subscriptions → PrepScanner. On Android, open the Google Play Store → Profile → Payments and subscriptions → Subscriptions.
How do I delete my account?
Go to the Account tab in the app and tap Delete Account. This permanently removes your account and all associated scan history. If you have trouble, email us at galt@prepsocial.com and we'll handle it for you.
Why is my scan not working?
Make sure the app has camera and photo library permissions enabled in your device Settings. Try using a clearer, well-lit photo with the subject centered in the frame. If the problem persists, contact us at galt@prepsocial.com.
Is my data private?
Yes. We do not sell your data or use it for advertising. Read our full Privacy Policy for details on how we collect, use, and protect your information.